Effective Date: October 14, 2025
Terms and Conditions
Welcome to Eleven 13 Firm (“we,” “us,” “our,” or “the Firm”). These Terms & Conditions (“Terms”) govern your use of our website, training programs, marketing communications, and any related services or products we provide (collectively, the “Services”).
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.
1. Eligibility & Acceptance
You must be at least 18 years of age and capable of entering into a binding agreement. By using our Services, you represent that all information you provide is accurate and complete. We reserve the right to refuse or terminate service to anyone for any lawful reason at our discretion.
2. Use of Services
You agree to use our Services only for lawful purposes and in accordance with these Terms. You may not: Copy, modify, or distribute content without permission; Use our Services to send spam, fraudulent, or abusive communications; Attempt to gain unauthorized access to any system or network. We may suspend or terminate your account for violations of these Terms or for security and compliance reasons.
3. Accounts & Security
If you create an account with us, you are responsible for maintaining its confidentiality and for all activity that occurs under your login. Notify us immediately if you suspect unauthorized access.
4. Communications & SMS Messaging
By providing your phone number, you consent to receive text messages (SMS) and calls from Eleven 13 Firm related to your account, updates, promotions, or support.
A2P & TCPA Compliance:
You will only receive text messages if you opt in.
Each message includes opt-out instructions (“Text STOP to unsubscribe”) and help commands (“Text HELP for support”).
Message and data rates may apply.
We do not share or sell SMS opt-in data or consent to third parties for marketing or promotional purposes.
Carriers are not liable for delayed or undelivered messages.
5. Payments & Refunds
All payments must be made through approved payment methods listed on our website or invoices.
Refund Policy: All purchases, including classes, digital downloads, or software access, are final once delivered. Refunds are not issued after access is granted unless otherwise required by law.
6. Intellectual Property
All content, logos, materials, and software associated with Eleven 13 Firm are protected by copyright, trademark, and other intellectual-property laws. You may not copy, reproduce, or use any content without written consent.
7. Data & Privacy
Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
8. Disclaimer of Warranties
Our Services are provided “as is” and “as available” without any warranties, express or implied. We do not guarantee uninterrupted or error-free operation, or that our Services will meet your specific needs.
9. Limitation of Liability
To the fullest extent permitted by law, Eleven 13 Firm shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total liability for any claim shall not exceed the amount you paid us in the previous 12 months.
10. Indemnification
You agree to indemnify and hold harmless Eleven 13 Firm, its affiliates, officers, employees, and agents from any claims, damages, or losses arising out of your violation of these Terms or misuse of our Services.
11. Termination
We may suspend or terminate your access at any time for any reason. Upon termination, your rights to use our Services end immediately.
12. Governing Law & Dispute Resolution
These Terms shall be governed by the laws of the State of Illinois. Any dispute shall be resolved through binding arbitration or in a court located in Winnebago County, Illinois.
13. Changes to Terms
We may update these Terms periodically. The updated version will be posted on our website with a revised “Effective Date.” Continued use of our Services means you accept the new Terms.
Contact Information
Address: Express TCS LTD / Eleven13 Firm, Rockford, IL
Email: [email protected]
Phone: 815-656-5693
Copyright © 2025 Eleven13 Firm. All Rights Reserved.
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